Tag Archives: Process

How long does it take to become an expert?

Posted on May 5, 2010 by Ian Brockbank

It takes ten years of deliberate practice to become an expert. Continue reading →

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Communicate for resiliency

Posted on March 13, 2010 by Ian Brockbank

Another interesting snippet from Managing the Unexpected: communication helps resiliency. Resiliency is the ability to respond to an unexpected occurrence, deal with it and return to a state close to where you were before.  Remember the example of Fedex, who … Continue reading →

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Experts

Posted on March 8, 2010 by Ian Brockbank

Why are external consultants considered more expert than local staff? Last week I was advised to hire an external usability expert for a couple of months.  Now, bruised ego aside, there are several reasons why this is a waste of … Continue reading →

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Managing the Unexpected

Posted on March 1, 2010 by Ian Brockbank

I’m just reading “Managing the Unexpected” by Weick and Sutcliffe. It talks about how high-reliability operations (HROs) such as Accident and Emergency centres, Aircraft Carriers, Nuclear Power Stations ensure they have fewer than their share of “brutal audits” (aka disasters) … Continue reading →

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