Tag Archives: Process

How long does it take to become an expert?

It takes ten years of deliberate practice to become an expert. Continue reading

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Communicate for resiliency

Another interesting snippet from Managing the Unexpected: communication helps resiliency. Resiliency is the ability to respond to an unexpected occurrence, deal with it and return to a state close to where you were before.  Remember the example of Fedex, who … Continue reading

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Why are external consultants considered more expert than local staff? Last week I was advised to hire an external usability expert for a couple of months.  Now, bruised ego aside, there are several reasons why this is a waste of … Continue reading

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Managing the Unexpected

I’m just reading “Managing the Unexpected” by Weick and Sutcliffe. It talks about how high-reliability operations (HROs) such as Accident and Emergency centres, Aircraft Carriers, Nuclear Power Stations ensure they have fewer than their share of “brutal audits” (aka disasters) … Continue reading

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