Tag Archives: Managing the Unexpected

Communicate for resiliency

Posted on March 13, 2010 by Ian Brockbank

Another interesting snippet from Managing the Unexpected: communication helps resiliency. Resiliency is the ability to respond to an unexpected occurrence, deal with it and return to a state close to where you were before.  Remember the example of Fedex, who … Continue reading →

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Managing the Unexpected

Posted on March 1, 2010 by Ian Brockbank

I’m just reading “Managing the Unexpected” by Weick and Sutcliffe. It talks about how high-reliability operations (HROs) such as Accident and Emergency centres, Aircraft Carriers, Nuclear Power Stations ensure they have fewer than their share of “brutal audits” (aka disasters) … Continue reading →

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