Category Archives: User Experience

Are your customers satisfied?

Posted on June 21, 2014 by Ian Brockbank

.. and are you willing to settle for that? For their latest book, The Lean Mindset (great book, btw – buy it on Amazon here), Mary and Tom Poppendieck took a long hard look at where we are now and … Continue reading →

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Use new technology carefully

Posted on June 21, 2014 by Ian Brockbank

I recently read J.K.Rowling’s blog post on why she is going to vote #NoBorders in the Scottish independence referendum in September. Read it. It’s an interesting, measured, thoughtful post, and she writes well (maybe she should consider writing a book … Continue reading →

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What’s wrong here?

Posted on April 5, 2014 by Ian Brockbank

What’s wrong with these doors?

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What difference does a couple of seconds make?

Posted on April 5, 2014 by Ian Brockbank

Two seconds. It doesn’t sound a long time, does it? Who worries about a couple of seconds? Maybe you should.

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