Monthly Archives: June 2014

Are your customers satisfied?

.. and are you willing to settle for that? For their latest book, The Lean Mindset (great book, btw – buy it on Amazon here), Mary and Tom Poppendieck took a long hard look at where we are now and … Continue reading

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Use new technology carefully

I recently read J.K.Rowling’s blog post on why she is going to vote #NoBorders in the Scottish independence referendum in September. Read it. It’s an interesting, measured, thoughtful post, and she writes well (maybe she should consider writing a book … Continue reading

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